Frequently Asked Questions

How do I add extra days to my tote rental?

Once you add a product to your cart, you’ll see a link above the purchase details. Click it to open a new tab where you can extend your current product. Enter the new start and end dates, hit 'Add to Cart,' and the rental extension will cost you $15 per day.

How do I pack the moving totes for my move?

As with cardboard moving boxes, it’s best to line totes with newspapers, packing paper, or towels when transferring personal or business belongings into them.

Additionally, the contents and the moving totes must be dry before packing to prevent mold and mildew from damaging valuable items. Fill in gaps between items with packing paper to reduce the risk of further damage, and securely seal the totes.

What cities and neighborhoods do you serve with your tote rental service?

Goat On A Tote services the greater Phoenix area, including Phoenix, Scottsdale, Mesa, Gilbert, Tempe, and Peoria.

How much do totes cost to rent?

The cost of our moving box rental depends on several factors. However, there are two significant considerations:

One consideration is the number of possessions a client needs to relocate. The more room a customer needs for belongings, the more totes are needed.
The second major consideration is the length of time our customer plans to rent the totes. Naturally, the longer someone rents moving boxes, the higher the rental service cost.

When will I be charged for the totes?

Goat On A Tote charges its customers after service is rendered. In other words, our clients don’t pay to receive totes to load. Instead, payment is due upon delivery after their possessions arrive at their destination.

A factor that sets us apart is the ability to pay after the service, which offers our customers much-needed flexibility. Too often, Phoenix residents are taken in by companies that charge before the service, leaving them uncertain about the results. Goat On A Tote doesn’t work that way. Transparency and customer satisfaction are our priorities.

What forms of payment do you accept for your tote rental service?

We accept all major forms of payment, including cash, credit cards, and personal checks. However, ever-evolving technologies may make some payment methods unavailable due to updates, malfunctions, and other provider-related problems. Consult us before the service to determine which solutions are available.

How do I know how many moving totes I need to rent?

The best way to determine the correct number of move-in boxes is to request a bid from our representatives. They’ll calculate the size of the house and the dimensions of the items to be transported. Then, armed with this information, we create a customized plan to ensure our customers receive the needed number of totes for their move. This way, Phoenix residents can avoid ordering too few or too many totes.

What can or can't I store in the totes?

Our customers can store various items in rental boxes for moving, including clothes, toys, electronics, books, and dishes. Ensure anything loaded into the totes is completely dry to prevent condensation, mold, and mildew.

Use caution when storing chemicals in totes because some substances might cut through the plastics. Seal bottles and cans according to the manufacturer’s instructions before putting them in a tote.

Likewise, avoid moving exceptionally heavy belongings, such as anvils, jackhammers, tires, and large tools.

Do I have to be home when the moving totes are dropped off?

We generally require customers to be home when we drop off our totes to ensure our clients receive the containers in good condition.

I'm extremely busy planning for the move. Does Goat On A Tote offer packing services?

Goat On A Tote doesn’t offer packing or delivery services. Instead, our services include delivering totes, providing time for our customers to pack and move them, and picking up the empty totes at the new location within Maricopa County.

We offer helpful guides on packing totes when moving. Our clients can then determine how to store, label, and seal their containers safely. Our customer support team is also available for additional assistance, so feel free to contact us.

How often do you clean the moving totes?

We clean our moving boxes after each use. Once we collect our totes from previous customers, we clean them. They are thoroughly disinfected to remove even microscopic impurities to ensure our clients don’t have to worry about germs.

Can I change the delivery or pick-up date after booking?

Yes! You can call us at (602) 396-4716 or fill out the contact form on our site. The GOAT team will update the pick-up or delivery date of your moving box rental. We aim to make your moving box rental experience as flexible as possible.

How long is the rental period, and can I extend it?

We offer one, two, three, and four-week rental periods through online booking. If you need more time to use our move-in boxes, please reach out to our team, and we’ll be happy to adjust your moving box rental period. Extending your moving totes is simple and hassle-free.

Do you offer same-day delivery for moving boxes?

If you need same-day delivery for our moving totes, please call our team at (602) 396-4716 to check availability. We strive to accommodate urgent requests for our move-in boxes.

What happens if I lose or damage a tote?

We charge a $25 fee for each lost moving box and a $75 fee for each lost dolly. Our local team will count all moving totes during the pick-up process to ensure everything is accounted for.

Is renting moving boxes worth it?

Renting moving boxes can be a cost-effective and convenient solution for your next move, especially if you are moving a lot of items. It can also save you time and energy, as you won't have to worry about finding boxes or packing them yourself.

Our moving box rental service provides durable moving totes that are ideal for protecting your belongings during transit.

How do I pack large, fragile items for moving?

When packing large, fragile items in moving totes or moving boxes, start by wrapping them in bubble wrap or packing paper. Use towels or blankets for extra cushioning, especially in larger move-in boxes. Make sure the items are secured and there’s no space in the boxes for moving to prevent shifting. Label the boxes as "fragile" to ensure careful handling.

How far ahead of moving should I start packing?

We recommend starting to pack at least 2-3 weeks before your moving day. Begin by packing non-essential items into your moving boxes. As the move approaches, pack more frequently used items to make the process smoother.

What is included in the rental package?

Our moving box rental package includes a selection of totes based on your moving needs, along with equipment such as dollies for easy transport. We provide everything you need to ensure a safe and organized move.

How can I prepare for delivery or pick-up of the totes?

Ensure there’s clear access for delivery or pick-up and that someone is available to receive or return the moving totes. If we’re picking them up, make sure they’re ready and packed in an accessible area.

Do I need to label the totes?

Yes, labeling your moving boxes is recommended. It helps keep your move organized and makes unpacking much easier. Label by room or category to streamline the process.

How should I stack totes for maximum efficiency?

Stack the rental boxes for moving with heavier items on the bottom and lighter ones on top. Make sure they’re sealed properly to avoid shifting during transport. Using a dolly can help move stacked totes more efficiently.